How social media has totally changed marketing

3m to read / Today, the way brands do their marketing has changed dramatically because of social media. When Facebook launched in 2004, it was really about connecting people. Today, just more than a decade later, social media has become the go-to choice for most brands out there for their marketing communications. It's no longer a nice-to-have. It's a must-have. Social media has impacted marketing in so many ways. Social media sits between the brand and the consumer, allowing and facilitating brands to convert consumers to fans and followers, and then to customers and advocates. Here are a few ways it has opened up fresh new channels and new ways to reach out to consumers and customers: Conversation and dialog Conversation and dialog between brands and consumers is something that advertising as we know it never ever delivered. It was the old simple model that led the way to purchase: AIDA – meaning the consumer went through four simple stages – Awareness, Interest, Desire and ...