How to and What to Track on Social Media: Facebook, Instagram & Twitter

4m to read / How to and what to track on Social Media – on Facebook, Instagram and Twitter is really about reaching the right people at the right time – and engage them successfully. Many social media marketers are confused about what to track – and why, and how. Follower counts really do not matter. They're good for the ego, but they really mean very little. In a report done by Forrester, we learn that businesses have an engagement rate of less than 0.2%. Instagram was the only exception to that statistic. Imagine, if you have 100,000 followers. This means, that actually only 200 people have some sort of interaction with your post. I would rather have just 10,000 followers and 2%. Same 200! Your first step is to do a complete audit of your social media. What works? Which posts deliver better engagement? Which ones fall flat? Are you talking to the right people? Do you know your target audience? Your customers? Your social media is really about delivering to them, engaging them. C...